Complaints
Customer Complaints
At Dinarak, we are keen to provide all our customers with the opportunity to exercise their right to submit complaints easily and transparently.
Complaint Submission Methods
CallAt 0795087460
In-Person VisitTo the company headquarters in Amman or Irbid branch during official working hours
General Notes:
Complaints are responded to within 10 working days from the date of receipt, unless the nature of the complaint requires a longer period. In all cases, the response period will not exceed 30 working days.
If you are not satisfied with the response, you may refer to the Central Bank of Jordan or the judiciary.
Contact the Central Bank of Jordan:
Websitewww.cbj.gov.jo
Phone06-4630301
Emailfcp@cbj.gov.jo
In-Person Visit
To the main Central Bank building or one of its branches in Irbid or Aqaba